Privacy Policy

At 802 Software Solutions, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our services.

1. Information We Collect

We collect several types of information to provide and improve our services:

1.1 Information You Provide Directly

• Account Information: Name, email address, company name, and contact details when you register for our services.
• Payment Information: Billing details and payment card information (processed securely through third-party payment processors).
• Communications: Information you provide when contacting our support team or participating in surveys.

1.2 Automatically Collected Information

• Usage Data: Information about how you interact with our services, including features used, pages visited, and time spent.
• Device Information: IP address, browser type, operating system, and device identifiers.
• Cookies and Tracking: We use cookies and similar technologies as described in our Cookie Policy.

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our software services and customer support.
• Communication: To send you technical notices, updates, security alerts, and administrative messages.
• Personalization: To customize your experience and provide relevant content and features.
• Analytics: To understand usage patterns and optimize our services.
• Security: To detect, prevent, and address technical issues and security threats.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in operating our services (e.g., hosting, analytics, payment processing).
• Legal Requirements: When required by law, court order, or government request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to affected users).
• Consent: When you explicitly consent to sharing your information.
• Protection: To protect the rights, property, or safety of 802 Software Solutions, our users, or the public.

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit (TLS/SSL) and at rest
• Regular security audits and penetration testing
• Access controls and authentication mechanisms
• Employee training on data protection and security best practices
• Incident response procedures and monitoring

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but commit to promptly notifying you of any data breaches as required by law.

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information (subject to legal obligations).
• Portability: Request transfer of your data to another service provider where technically feasible.
• Opt-Out: Unsubscribe from marketing communications (service-related messages may still be sent).
• Objection: Object to certain processing activities.

To exercise these rights, please contact us at privacy@802.software.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: